Shipping & Payment
1. Offers, Orders and Payments
1.1 All offers, propositions, proposals, discounts on the Website or anywhere else are optional and non-binding, unless stated otherwise in writing by LINILI.​​​
1.2 All prices on the Website, order confirmation and on any documentation or correspondence are in Euro and include applicable Value Added Tax (VAT).
1.3 We accept different payment methods provided by third party payment service providers. Please note that depending on Customer’s country of residence, some payment methods might not be available.
1.4 The Customer shall guarantee the accuracy and completeness of the information that is submitted to LINILI and on which LINILI bases its offer. We are not liable for any damages as a result of information provided by the Customer which is not complete and/or accurate.
1.5 LINILI reserves the right to not accept or cancel any offer for any reason at any time, for example, we are unable to obtain authorization for payment; the price listing was inaccurate; shipping restrictions apply to a particular item; the item ordered is out of stock or does not satisfy our quality control requirements; etc. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers and/or distributors.
1.6 If an order is not accepted or cancelled, LINILI will make sure to notify Customer by email and give, if possible, an option to place a new order for the correct price. If LINILI is unable to contact the Customer, the order will be automatically cancelled.
1.7 An order confirmation by LINILI is considered to be an accurate and complete representation of the order. If LINILI starts delivery of the item(s), or sends an invoice, these acts are considered to be of equal status as an order confirmation.
2. Delivery
2.1 LINILI delivers Worldwide, however, some jurisdictions might require additional efforts or can be more costly In case you have any doubts of delivery to your jurisdictions, please reach out to us via info@linili.com.
2.2 If a Customer orders more than one item or the item requires special shipping method or is of a bigger size, additional costs may apply. For actual delivery costs, please follow the information in the order confirmation page or contact us via info@linili.com.
2.3 LINILI will try, based on a best effort obligation, to dispatch the items within one (1) to five (5) business days from the order confirmation. Custom orders might take longer to make and dispatch.
2.4 If the item cannot be shipped in whole within a period of thirty (30) days from the estimated dispatch date, LINILI will notify the Customer and the Customer will have a right to terminate the order without any costs and without being liable to LINILI. After such termination LINILI will reimburse amounts already paid by the Customer in full, including delivery costs.
2.5 Orders will be delivered directly to the address provided by the Customer. LINILI will send item dispatch confirmation.
2.6 Any delivery date or term indicated or agreed by LINILI is determined by us based on our best knowledge and the information available at the moment of the order confirmation. A delivery date or period can vary and cannot be construed as a deadline, resulting in LINILI’s liability for any damages incurred by a Customer.
2.7 LINILI is not responsible for shipping delays and / or lost packages in instances where (i) the package was mishandled by the delivery service provider, customs or any other third party; (ii) the package was delayed / lost due to the incorrectly provided shipping address; (iii) the package delivery status is marked as “delivered” in the delivery service provider’s tracking system.
2.8 If the item is to be delivered to a country outside of the European Union, the Customer will be obliged to pay all import taxes, customs and/or intermediation charges, and provided that they are applicable – charges for the transportation or the distribution of the items listed in the order. The Customer is held responsible for the provision of all the information and the documents required by the customs or other authorities of such country for proper and effective delivery of the ordered item to the Customer. Such fees are not calculated and not indicated in the order confirmation page. LINILI recommends consulting local customs’ authorities regarding the final price of the item delivered to the country in question prior to completing the purchase. If the Customer refuses to pay abovementioned additional taxes and the order is sent back to LINILI, the Customer will be reimbursed amounts already paid, excluding delivery costs and any other costs incurred by LINILI.