1. Customers are entitled to return or exchange the items within the period of 14 calendar days from the day of the receipt of the order and applicable to all purchases done via Website.

2. Only the items that were ordered directly from LINILI’s Website can be returned or exchanged following the steps described in these Terms & Conditions. Items purchased at any other retail store (either physical or online) must be returned to that store directly. LINILI is not liable for any purchases made via other retailers.

3. Replacements and/or returns are possible only if the items were not used, are not dirty, have not been custom made, the items’ original labels and all other packaging’ elements are not damaged and/or removed and sent back together. Customers are responsible for return shipping costs. If the item is not returned in its original condition, the Customer is responsible for any loss in value. LINILI will not accept late returns or returns if the mentioned requirements have not been fulfilled.

4. LINILI is not liable for incorrect use or care of the items by Customer or for use of the items for a purpose which the item is not suitable for. We will not accept returns if the item was already used, used incorrectly or not in accordance with its purpose.

5. In accordance with applicable Lithuanian legislation, the following items are not eligible for returns:

• Cosmetics, perfumes and toiletries;

• Underwear, lingerie, nightgowns, pajamas;

• Socks, stockings and similar items;

• Baby clothing items;

• Bedding items;

• Fabric samples;

• Custom made items;

• Items, that were taken out of their original packaging and cannot be returned due to health related and/or hygienic reasons;

6. Requests regarding returns or exchanges must be sent to LINILI via  info@linili.com. A receipt or any other proof of purchase must be sent together with the request.

7. Please note that the Customer is responsible for all the expenses related to the exchange or return of an item. All items must be returned to our specified address, which will be provided to the Customer with exchange or return confirmation.

8. Customers are responsible for the shipping of returned items back to us. LINILI takes no responsibility for any damage, destruction or loss of the item during its delivery back to us and no Customer’s losses and/or expenses will be covered. We recommend choosing the most reliable mode of shipment and ensuring that the item is sent back to us intact and on time.

9. Once the returned item is received and inspected by us, we will send an email informing about the rejection of the requested refund in case the item was used, dirty, have been custom made, the items’ original labels and all other packaging’ elements are damaged and/or removed, the item is not returned in its original condition or lost its value as set out in part 3.3. of these Terms & Conditions.

10. If the refund request is approved, the refund will be processed and the money is sent back by the original method of payment or to the bank account given by the Customer. LINILI is free to choose the refund method. Refunds for returned items will be made within fifteen (15) calendar days.

11. Any banking or payment processing expenses related to the refund as well as any other charges related to the return of the item, if any, shall be covered by the Customer.

12. LINILI will only exchange a non-faulty items for the same model if the item of the requested size and/or color is in stock. If the requested color or size is out of stock, we can then process a refund or exchange the item for another item on which we would agree on separately.

13. The shipping costs of the exchanged non-faulty item shall be covered by the Customer.

14. If the item is faulty, LINILI will replace the faulty item with the another item of the same model, size, and color at its own expense.

15. LINILI will dispatch the replacement within the period of one (1) to ten (10) business days from the receipt of the faulty item and of confirmation that the item is faulty, unless the Customer and LINILI agrees on a different replacement dispatch time. Replacement will be dispatched  only if the replaced item of the requested size and/or color is in stock.

16. If the faulty item cannot be replaced the Customer will receive a full refund of the direct damages not exceeding the sum of the order or part of the order from which the liability of LINILI derives from. The refund will be executed in terms described in part 3.10. of these Terms & Conditions.